The Norstar Trailers Warranty Details:
All Norstar Warranty claims must be processed by an Authorized Norstar Dealer. Claims cannot be initiated without first contacting an Authorized Norstar Dealer.
To start a warranty claim, contact an Authorized Norstar Dealer.
Norstar Company LLC warrants each new Norstar Trailer to be free from structural defects in materials and workmanship for a period of one (1) year from the date of purchase.
Non-structural components are covered by the original component manufacturer such as but not limited to:
Brakes, Lights, Couplers, Mud Flaps, Latches & Locks, Hinges, Harnesses & Connectors, Jacks, Wheels, Tires, Bearings and Axle Components, Suspensions, Hydraulic Systems and Components.
All Electrical Controls and Components are warranted from the date of purchase per the discretion of the respective component manufacturer, when they are part of the original factory shipment.
Norstar Company LLC warrants its paint fi nish to be consistent with the industry standards for 90 days from the original purchase date.
Norstar Company LLC shall repair or replace, without charge, any parts found to be defective due to faulty materials or workmanship.
Any issues must be reported immediately and will be handled within a reasonable time after the trailer is returned to an authorized Norstar Company LLC
dealer for coverage under this Limited warranty policy.
Exclusions and Limitations:
Except where prohibited by law, the following are not covered by warranty: incidental or consequential damages, loss of time, inconvenience,
towing charges, travel expenses, lodging, telephone charges, fuel, loss or damage to personal property, shipping damage, commercial loss,
cost of meals, lodging or loss of wages, damage due to negligence, misuse, overload, corrosive materials, lack of proper maintenance,
or has been repaired or altered without the prior written consent of Norstar Company LLC.
Items that are found to be altered or modifi ed from the original condition in any way will not be covered by warranty.
Defects and/or malfunctions caused by accident, abuse, misapplication, damage, vehicle collision, unreasonable use, or failure to provide maintenance are not covered by warranty.
Damage due to catastrophic weather conditions is not warrantable. Any trailer used as a rental unit or as part of a combination rental unit are not covered.
Normal wear items will not be covered due to normal wear and tear. These normal wear items include but are not limited to fl ooring, paint, brakes lining (s),
tires, struts, lights, batteries, hinges, bearings and hoses.
Warranty extends only to the original purchaser. If the product is transferred or sold, it is no longer warranted.
Damages sustained during delivery are not covered by Norstar Company LLC. Delivery damages should be noted by the dealer at the time of delivery and reported.
In order to fi le a shipping damage claim damages must be indicated on the original packing slip and photos must be taken at the time of delivery.
Failure to note the packing slip and record photos of damages could result in a denied claim.
Cosmetic damages will not be covered if not reported by the dealer at the time of delivery.
All cosmetic damages reported after retail purchase will be denied.
Warrantable paint repairs are limited to spot repairs and blending consistent with industry standards.
Deterioration due to use or exposure, such as chipping, scratching, fading, cracks in caulk seam, road salt, tar,
other chemicals, pressure washing, or damage by animals will not be covered. Rust streaking originating from areas
where it is virtually impossible to achieve total paint or powder coat coverage, i.e. behind rub rails or where two or
more metals adjoin, are consistent with industry standards and are not covered.
Transportation cost to and from the Norstar Company LLC authorized dealer, factory location, or approved repair facility are not covered and will not be reimbursed.
Norstar Company LLC authorized repairs are subject to a fi xed labor rate and only factory authorized replacement parts.
Norstar Company LLC reserves the right to not pay unreasonable cost for replacement or repair of defects to a Norstar Trailer,
and may at its discretion, establish reasonable reimbursement or parts for any authorized work performed under the terms of this Limited warranty.
All warranty repairs must fi rst be authorized by Norstar Company LLC via dealer submission. Any repair outside of authorized Norstar Company LLC
dealers will not be reimbursed without prior approval by Norstar Company LLC. Any repairs performed at a location other than a Norstar Company LLC
authorized dealer will be allotted a fi xed per hour labor costs.
Norstar Company LLC is not responsible for any damages caused by breach of any warranty both expressed and/or implied.
Online registration within 15 days from retail purchase is required to obtain this Limited warranty. Norstar Company LLC
makes no other express or implied warranties which extend beyond those described in the above policy.
Should you have further questions regarding our stated warranty policy, please direct inquiries to: